GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANCE

Artful Gem is committed to protecting the privacy and personal data of all our customers, including those in the European Union, in accordance with the General Data Protection Regulation (GDPR).

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You have the right to object to our processing of your personal data for certain purposes.
• Right to Withdraw Consent: You have the right to withdraw consent at any time where we rely on consent to process your data.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill orders and provide services you've requested
• Legitimate Interests: To improve our products, prevent fraud, and communicate with you
• Legal Obligations: To comply with applicable laws and regulations
• Consent: For marketing communications and cookies (where required)

Data We Collect

We collect and process the following types of personal data:

• Contact information (name, email, phone number, shipping address)
• Order and payment information
• Account credentials
• Communication preferences
• Website usage data and cookies

How We Use Your Data

We use your personal data to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law.

International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: info@artfulgem,com

We will respond to your request within 30 days.

Data Protection Officer

For questions about our data protection practices, you may contact us at [your contact email].

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

Last updated: March 2026